We give our orders 12 hours of processing time during which customers can attempt to make changes to their order via getting in touch with us. If you wish for your order to be processed immediately you can leave a note at the basket stage to notify us of this. Once the order is dispatched no changes can be made.

All orders are generally delivered in 6-15 days time, and after your order is processed you will receive an e-mail with the tracking information. Please refer to the list below for general indication of shipping times to different destinations, but please note that sometimes a warehouse may have run out of a particular product and a different warehouse will have to ship it out which can fluctuate the shipping time.

USA

It takes 1-8 business days for USA customers to receive their products.

United Kingdom

It takes 4-8 business days for UK customers to receive their products.

Australia

It takes 4-10 business days for Australian customers to receive their products.

New Zealand

It takes 6-8 business days for New Zealand customers to receive their products.

Canada

It takes 7-12 business days for customers from Canada to receive their products.

Germany, France, Spain, Italy - It takes 5-7 business days for customers to receive their products.

Ireland & other EU countries - It takes 5-10 business days for customers to receive their products.

UAE

It takes 4-10 business days for customers from UAE to receive their products.

Other countries

It varies from country to country, if you wish to find out shipping time for a country that is not listed above, please get in touch with us at primenutrify@gmail.com.

It can take anywhere from 3 to as much as 20 business days for customers to receive their products.

You can check your shipment's status through the shipping confirmation email. In addition, you can also follow shipping updates and receive news and updates via Shop app.

If you have any questions, please don't hesitate to contact our friendly support team at primenutrify@gmail.com so we can help you with your order. If you are contacting us about the order, please include the order number or the email address used during the checkout.

* Please understand that due to the recent events in the world the shipping industry may sometimes face unusual challenges and slowdowns, which can impact delivery times. Such events are out of our control, but we actively monitor the situation and update the delivery estimates accordingly.

We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.

If for any reason you are not completely satisfied with your Prime Nutrify products or your products do not arrive, please contact us at primenutrify@gmail.com and include the order number or the email address used during the checkout and we will immediately look into the issue.